Support Request Statuses and Archive
Track active, awaiting-reply, resolved, and archived support requests.
Requirements
- Active: Request is being processed in the queue of operations.
- Answer: You are required to provide additional information for the solution.
- Solved: The review is complete and the results are shared.
- Archive: The closed request is stored in the past.
Reply
Add additional evidence or explanation to the conversation within the same request.
Archived request
The archived requests are not deleted; they can be viewed within your past and add-on privileges. If the same issue occurs again, you can enter the old request number in your new request.