What Evidence Should I Add to a Support Request?
Prepare the IDs, links, and screenshots required for the transaction type.
skin and Steam operations
- CASEXON transaction ID
- Steam offer link or Offer ID
- skins Asset IDs
- Steam Screenshot of the latest status in
Payment operations
- CASEXON payment number
- Payment provider transaction number
- Holds and currency
- Operation date and approximate time
confidentiality
Do not send the password, Steam Guard code, card full number, wallet private key or login credentials.